Best of luck after this purchase there will no longer be a JEGS sticker nor purchased product from this organization shipping to my residence. The below guaranteed priority shipping options are available on orders placed before 7:00 pm EST Monday through Friday that ship within the continental USA. You ll find our phone number and address at the top of this page. Companies can ask for reviews via automatic invitations. I asked to cancel my order and get my money back after reading other reviews I'm nervous about getting refunded. Thank you so much for your loyalty to JEGS while we continue to strive to meet and exceed your expectations. Q. Your question will be answered promptly. Good luck asking for an "expert" from JEGs. They might just send a hat too! The Online Return link is available for US customers only, click here. Easy, but not helpful. I bought a TREX front grill for a 2021 jeep rubicon unlimited. The carb was not installed until January. A credit will be processed within 2 business days to the original form of payment. I sent them an email and explained the situation, and never got a response. We will pull your items and have them ready for you upon arrival. What do I do? You should not cry at work. JEGS, like other businesses, is not immune to the unique challenges offered by the global Covid-19 pandemic. The quality of the items I have received is excellent and I look forward to receiving the other two items as soon as they are available. JEGS Memorial Day Savings - Up to $155 Off select JEGS Brand Products! to the priority shipping below; International ordering is easy. Then everything gets super confusing. We offer competitive pay and benefits packages including paid time off, health and dental insurance, employer matching 401K, and profit sharing programs. I haven't been charged sales tax in the past. I was good with the price he quoted me on the one item he couldn't match since I was going off memory on the prices of all the items I had in my cart. I would give 0 stars if i could. Contacting JEGS High Performance is easy. Remember, you cant win a contest you didnt enter. For warranty claims for your GM or Chevrolet Performance engines, engine components, transmissions, transmission components & transfer cases, click here. How do I start the online returns process? Questioning bathroom times and trying new phone systems without proper training. Tip for consumers:Don't buy from these people, Customer service is non-existant. The laws around charging sales tax for products have been evolving rapidly; due to a recent Supreme Court Decision, we must charge sales tax in your state. And it has never gotten any better. I canceled my order because there was no date of shipment. Neither your name nor anything about you is sold or shared with any other company. Thus far, this order has been screwed up at least three times now by this Melanie LaCount with the last one being within the last couple of days. Msg. I call Braille saying Jeg's says it'll ship this week and Braille says 3-4 months out. BUYER BEWAARE BAD COMPANY! Send the package prepaid to: JEGS High Performance, Attn: Returns, 101 JEGS Place, Delaware, OH 43015. Worse case scenario I'm out $12. Motor crapped out in under 30 days. There would have been a positive review and I would give them five stars! Leaving this review as I just passed the 1hr mark on hold listening to the same recording, waiting for customer service to pick up. You may find that a lot of businesses are like this. Line Lock / Roll Control Kits & Components, Thermostat Housings, Filler Necks & Water Restrictors, Dowel Pins - Cylinder Heads & Bellhousing, Exhaust Kits - Catalytic Converter/Axle Back, Fasteners and Accessory Mounting Brackets, Throttle/Carburetor Linkage, Choke Kits & Components, Wiring, Wiring Harnesses, Switches, Connectors, Breakers & Relays, Axles, Axle Housings, Housing Braces & Components, Tire Gauges, Pyrometers, and Stagger Tape, Grille Guards, Bull Bars, Push Bars, Brush Guards, Air Valve Stems, Stem Caps & Wheel Weights, Tire Pressure Gauges, Tire Durometer & TPMS Sensors, Golf Cart/ATV/UTV Wheels, Tires and Accessories, Circle Track Race Car Interior Parts and Accessories, Car & Truck Programmers, Modules and Chips, Lifter Valley Oil Control Trays, Baffles & Screen Kits, Oil Filter Adapters & Remote Oil Filter Mounts, Oil Pan Drain Plugs, Oil Change Systems, & Engine Magnets, Oil Pan Windage Trays, Baffles & Crankshaft Scraper, Oil Restrictors & Lifter Valley Breather Tubes, Steering, Chassis & Suspension Restoration, Classic Car Restoration Tools for Paint & Body Work, Transmissions & Components for Classic Cars, Shifter Cables, Linkage, And Installation Components, Shifter Replacement, Service & Mounting Components, Chassis, Roll Cage, Frame Rail, Subframe & Front Suspension Kits, Panhard Rods, Track Rods & Rear Axle Housing Locater Rods, Storage Shelves, Cabinets, and Misc. We're looking for people who are passionate about helping the customer and who aren't afraid of digging in and giving their best every day. As some items are not eligible please contact customer service at 1-800-345-4545 and press 3 so that we may assist in meeting your needs. Build your next street or race engine with the best high-quality parts that will provide the power and performance you need. Be sure to include your phone number, just in case we have any questions relating to your order. We are just a phone call away and available every day to offer unrivaled support to you. A while back I ordered a pair of MT Street Comps from Jegs. Free Shipping is received on most orders $149 and over that ship via ground service within the contiguous United States only. We want to know how we are doing. No reproductions or rain checks accepted. Credit will be issued for merchandise only - no refunds on handling/shipping charges. But after giving Jeg's another shot, I'm done with them. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I ordered off of the website information, but wrong fit. To get help with your JEGS products simply call 800-345-4545, press option 1, and a technical support representative will be available to answer any and all your questions and take your order. A trusted company will never ask a customer for sensitive information over a call you didnt initiate. All Rights Reserved. Yesterday I received an email from JEGS regarding a 3 day sale. For your protection, we security check all credit card orders. The carb was defective and dumped fuel onto the intake. Our partners may collect information directly from your device, such as your IP address, device ID, and information about your browser or operating system; may combine personal and non-personal information about you with information from other sources; and may place or recognize a unique cookie on your browser. After JEGS receives the NHRA or LODRS claim and W9 forms, payment will be processed. Purchase and print a FedEx label, and then drop off your package at any FedEx office location or have a FedEx driver pick up the package at your selected address for a slightly higher fee. A forum community dedicated to drag racing drivers and enthusiasts. We are so confident in our ability to do this that we offer an unparalleled Customer Satisfaction Guarantee. Add items to the Shopping Cart, and shipping charges will be shown at checkout. I have been on the JEGS email list for some time. They should be ashamed. When you are viewing items on jegs.com you will see 'Add to Wish List' available just below the large 'Add to Cart' button. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They must remove the link and contact info. 03/07/2023 Complaint Type: Problems with Product/Service Status: Resolved I made a purchase with them on jan 24,2023 for the amount of 1,022.21 this purchase was for two items that had a truck. I have been doing business with them while rebuilding a Chevy motor. I thought I was buying a couple mufflers today for 140 each per a part number search I did on jegs.com When I went to check out in the cart section the mufflers had magically increased in price to 178 each, almost an 80 dollar price increase since . Would you be interested in waiting months for your parts? Sent numerous emails throughout 2022 and told they would contact vendor. for 20 or 30 years jegs and summit have been putting your local speed shop out of business by offering lower prices and you have been falling for itnow they have you by the balls. JEGS Performance; Customer Service Customer Service . Reviewers complaining about JEGS most frequently mention customer service, summit racing, and next day problems. JEGS.com is open 24/7 and we are committed to offering the best customer service possible. $9.99 or $69.99 oversize fee will be charged on items of certain size or weight as indicated on product page. Fax us our complete order with payment info. Need more information on an item before you purchase it? Almost like their phone system doesn't go anywhere when you ask for customer service. They wouldn't help except to tell us to ship it back at our expense. Q. Well too bad.. Takes along time to go through the phone to get assistance and they always say someone will call you back if they do not have information and never have i received a call back from them. Then they got my address wrong (I'm in Germany) even though I spelled it out for them multiple times. So now I have to re-order a new set of sockets because some lazy hoodlum decided customer service was too much trouble. Unbelievable! Need some help? Tech line wouldn't even take $1 dollar off the pricing even though it had already been 10 months. You will receive a shipping notification with your tracking information via email. JEGS Performance 4.9 16116 reviews | Auto Parts & Supplies | Delaware, OH 43015 United States Text us 101 Jegs Blvd, Delaware, OH 43015 United States Call business https://www.jegs.com/ 7:00 am - Midnight About The Jegs Story Why do millions depend on JEGS for their high performance car parts? Change is hard but I am so glad that I did. I bought a carb from them that i had to return[bad] and they refunded my credit card no problems! No guarantee of a refund either. Unfortunately, 0 stars wasn't an option. James F. Reached out after this review was posted apologizing for this experience and offered to make it right. After a nasty email from me they finally told me vendor has told them part us in "long term" backorder. It's that easy! That's not stopping jegs from taking new orders under the false pretenses of near shipping dates.. Bait and switch Note: Product availability and shipping times may vary with manufacturers. JEGS reserves the right to determine the eligibility of all items that are price matched. Reply HELP for help or STOP to opt out. Called again on 3/10 informed me they would not ship estimated 3/27 however just for fun checked the site and says available ships today on the website while on the phone with representatives she informed me would call manufacturer and return my call and email nothing so called back today 3/13 since product still shows availability and ships today still inform me will not ship until estimated 3/27 JEGS you will continue to drive your own set goals down the drain with this bait and switch tactic this is people's fun and you taking from that the people will take from you and that is retention growth and word of mouth. This company sucks. Truck freight will be used to ship items that are too large for standard service (Includes delivery to the destination address). We were looking for a car to carrier and they sold us one that didn't fit on our car. I ordered 3 items in March of 2022. We never make your e-mail address available to any other company or organization. Q. Everytime we've emailed or called we were told an exchange would take place,. project is delayed by weeks. !Luckily the other carb i bought from them worked fine same carb company as the one that wouldn't work!! I don't know what other's think about their dealings with Jeg's, but I can tell you every time I decide to give them some business, the deal seems to ALWAYs go sideways. Can't get local welding businesses to fill. Do not do business with Jegs. Because they dont send the ordered part mine was wrong my neighbor in our tract order was wrong - the shipment here to lake havasu were more than a week late - most likely because tythe phoenix hub didnt have a truck going this way. Bought hybrid battery for toyota camry had a year warranty purchased a year extended 4 months in battery died, have been 2 month calling jegs on hold for 40 minutes to hear we will call you back, and they never do. When I called to talk to them the customer service representative was very nice but wasn't allowed to correct the issue. 2023 Trustpilot, Inc. All rights reserved. If you know the exact part(s) you want to order today and you have the part number(s) please call 1-800-345-4545, press 1 on the main menu, then press 1, If you want to speak to a technical salesman to advise you on which part(s) to purchase for your particular application and/or to answer your technical question(s) please call 1-800-345-4545, press 1 on the main menu, then press 2, For the quickest update on the current status of your JEGS order, please click here, To check the tracking information of your order with FedEx please click here, To check the tracking information of your order with USPS please click here, To check the tracking information with UPS please please click here, To speak to a live agent about the current status of your order please call 1-800-345-4545 and press 2, To speak with a customer service agent about returning an item, exchanging an item, claiming an item damaged in shipping, or for any reason other than order status or placing an order please call 1-800-345-4545 and press 3. This information helps us improve the content of our site. I ordered a set of tires and on the website, it said they would ship the next day. Items that require custom builds or modifications may require a specific order form from the manufacturer. With the increase of calls to place and check on their orders we were made to do 9 and 10 days with a half hour lunch no breaks. Thank you James, your efforts will keep me coming back. To opt out of recognition services, please go to https://idx.listrakbi.com/opt-out.html. If you are not completely satisfied, submit an online return by clicking here within 90 days, for a refund/exchange. How long does JEGS take to complete my return? Bank to bank wire transfers are also accepted. Funny how fast the wheels started turning then but yeah, they definitely are not the company of years ago they once were. Our standard shipping charges will apply (Orders $0 - $24.99 will incur a $9.99 shipping fee, and orders $25 - $148.99 will incur a $11.99 shipping fee) in addition to the priority shipping below; Add items to the Shopping Cart, and shipping charges will be shown at checkout. Anyone can write a Trustpilot review. What dollar amounts are available for purchase on a gift card? Then they may ask the cardholder to verify the last 4-digits of their Social Security Number (Note: They will NOT ask for the entire Social, Account, Expiration, or PIN). In the end it was the shipper filing the claim. We are so confident in our ability to do this that we offer an unparalleled Customer Satisfaction Guarantee. No. Shop now! Report any damage or shipping related breakage immediately to the carrier. What may be purchased using a JEGS gift card? As stated in the title, long story short, I received a defected brake caliper, contacted them, got a return label right away. Worst company to return anything I've ever dealt with. I never seem to have issues when dealing with Summit..don't get me wrong, I've had the occasional problem with a Summit order but it is always dealt with professionally. Frustrated! I sent 4 emails over the course of 3 months and called twice, trying to get this straightened out to make sure I'll actually get my part when they ship it. Requires you to supply personal or account information directly in the email, Threatens to close or suspend your account if you do not take immediate action. Received a partial refund even though their a mistake. That is why, when you see the Track Tested logo, you know it is a winner! It was my first purchase from them and will be my last. Inspect your shipment upon arrival! Note: Additional delivery days may apply to hazardous items, mounted tires & wheels, oversized items, truck freight items, and select zip codes or remote delivery areas as determined by carrier. If I could rate it lower I would. Promo or Discount codes cannot be applied to past purchases. Need to file a complaint? For their protection, we ask that children do not submit information to us without the consent of a parent or guardian.
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