For any requests for modification/cancellation over 24 hours, please refer to the chart below to check the additional charges. They kept me informed of my order. Ordered glasses. Since I had the same experience with both pairs, quite different styles, I have to assume they are just sloppy in their manufacturing process. This user rated Zeelool's contact information availability: Is this post inaccurate? Zeelool! What is Zeelool's phone number? Please reply to the email, we will give you a response within 24 hours. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The try on feature on the website allowed me to pick the best glasses for me.I love the tracking process and these babies are sooo cute. The glasses I received have permanent fingerprints embedded in the glass. Love them and get loads of compliments. Here's a list of Zeelool's social media pages you can try: Zeelool also offers mobile apps for Apple's iPhone and Android. I understand shipping may take a while but there is no way for me to track my order or view my prescription. Not a good choice. Will gladly order again. Adequate given the price, but I suspect they will not last very long, even with careful use. . We noticed that our agent has replied to your email, please let us know if you have any other questions. I absolutely love the variety of designs and colors. I needed glasses bad, I knew exactly where to go. carefully inspected and packaged before shipment. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Anyone can write a Trustpilot review. Crooks! Absolutely thrilled with my purchase and with the help I received when I realized I had made an error. 2023 Trustpilot, Inc. All rights reserved. If you have any other issues or suggestions, please do not hesitate to let us know. We also ensure all reviews are published without moderation. Easy to place the order. We use dedicated people and clever technology to safeguard our platform. support@zeelool.com. 1 review VG 11 hours ago Happy customer! Even had my daughter check it out and she ordered six pairs too. Like WOW . This required additional fees for shipping /returns because this company does not provide return labels. I was expecting to wait 3 weeksonly took 1 week. Become a verified brand rep for Zeelool and amplify your brand's voice on Knoji. The ordering process was easy and quick. Where can I find Zeelool's contact information? The glasses are great. - Sun. This was my first time purchasing prescription Eyewear online and my experience was great. They came after 2 weeks very good quality and beautiful design exactly like on websites. FYI I ordered on 4/5 and received them on 4/8. Contact information availability rating: 5.0 - 3 ratings Do you have experience with this? 4. I need professional glasses for work. I have a merchant number from Afterpay which of course already recieved the first payment. I was looking for some new glasses because mine were on their last leg. The website is super easy to navigate, the frames are the cutest and the best price and they were delivered quicker than I thought they would be! Customer issues are not read. Find out how we combat fake reviews. We are more than willing to assist you with this case. Just horrible. Also I have bifocals and I am very impressed how well I can see near and far without moving my head up and down. Lenses are great too, very satisfied. On the recommendation of a friend I ordered 2 glasses and am positively surprised. I have purchased other eyeglasses online with other companies and have had no problem getting a refund, my advice stay away from this company they dont have your best interest. I will definitely be ordering in the future again and again!! Zeelool's contact information availability. 4:30 PM - 1:30 AM next day (PST). Thank you for your review. I can see myself ordering inthe future.Rita D. I recieved my 2 pair of glasses today and I love them. Today was my first time wearing one of my frames, and I've gotten a compliment from almost everyone I walked past. Sits perfectly and looks good. 3/5 glasses have incorrect prescription on one eye. It was almost like I was looking at everything through a glass of water. They look exactly as expected. Very quick delivery. In order to ensure professionalism, Zeelool makes every effort to provide the newest styles so that you can keep up with the latest Thank you for the ease in ordering, altering and receiving my order!! Ordered two pairs of Zeelool glasses and both pairs were too big and slippery so would slide off. It goes against our guidelines to offer incentives for reviews. Verification can help ensure real people write reviews about real companies. trends. 2 Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. - Sun. I am pleasantly surprised with the positive experience I have had ordering glasses online. My complaint was immediately accepted a they send me the new frame via Fedex. Safe Payment Mode. The only critique I have is the Spivey glasses are a bit more narrow. 2023 Trustpilot, Inc. All rights reserved. We are always here to address any issues our valued customers may encounter and to continuously improve our services. Call: +1 (302) 990-0619 & Live chat. I am very surprised at the quality. I guess at least that frees up my good glasses for daily use! You can chat with an Zeelool agent on their live chat support page. Very low prices. Their customer service representatives are very nice and helpful, the last time I don`t know how to fill out prescription and their representative Alice`s very patient and helped a lot . Zeelool guarantees your satisfaction. Fast delivery. Verification can help ensure real people write reviews about real companies. Due to the limits on customs clearance, currently only standard shipping is available to Spain. Ask for tracking number. They are quite helpful! Of course I was skeptical of ordering eyeware outside of my optometrist. Can I contact Zeelool through Facebook, Twitter or Instagram? I got my prescription off an old receipt I happened to save. fas service, deliver what is expected and more! You have gained a faithful customer! It's been 2 weeks since that occurred and customer service is bs-ing me around . They don't refund u. Overall, my first experience ordering here, won't be my last!!! Excellent!!!! I will order again. You had put the order on hold until they were back in stock in early May. Knoji is a social discussion platform that's 100% free to use. . Kristen. Europe: Russia, Crimea, Ukraine Asia: Iran, Syria, North Korea, Uzbekistan, Hongkong, Taiwan Africa: Sudan South America: French Guiana, Cuba, Venezuela 3. I'm about to get online and purchase more. Moderate content, respond to reviews, and promote offers. Or you can call us at +1 (302) 990-0619 Mon. Do they have a contact us page? The lenses are great, well made and accurate to my prescription. They offer progressive lenses with photochromatic options. I will definitely be buying more! BP. Zeelool I have fell in love with your product. Totally satisfied! I noticed that you have contacted our Customer Service Department to get help with this issue and our agent has replied to the email. Shipping and delivery was so quick!! Express Shipping is not available for P.O. Here are 8 tips for writing great reviews. I am elderly with a set income and need my glasses asap and should be able to to talk to a person not recording or email replies. I love my glasses!! Thank you ZEELOOL! I absolutely love my new glasses I got sunglasses and regular prescription glasses. ft laboratory. Excellent! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 84 Customer Reviews Sort By Highest Rating Lowest Rating Nicole M 05/15/2023 My eye doctor gave me an incorrect prescription and when I sent them the corrected prescription, they tried blaming me. They look exactly like the picture !! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Zeelool help center tells you how to care for eyewear, how to video, more FAQs, and If you need, contact Zeelool customer service by phone, chat, and email. Perfect! Fabulous quality and the prescription is perfect, really happy with them and the customer service.I'll definitely be ordering more in the future. I received my order very quickly and the quality of the frames and lenses is excellent. Try contacting Zeelool's customer service team on their social pages via direct messaging or by using comments or mentions. I love the products and the quick delivery of service. Delivery & Package Speedy Delivery & Professional Package. After reading some great reviews, I decided to place an order and am so glad that I did! Im planning to reach out to the company today. We also ensure all reviews are published without moderation. Do they have a contact us page? I just got 2 pairs of glasses for $80!!! I didnt have hundreds of dollars though, and I used all my HSA dollars for the year. Would you please email us the Afterpay number to support@zeelool.com? They are so cute and I received them in less than 10 days!!! Dont do business with them. We have received your email, we will give you a response within 24-48 hours. Would you please contact our Customer Service and let us more details so that we could help you with this issue? All staffs of Zeelool are at their peak of service to ensure that you get 100% satisfaction. They fit perfectly, compliment the face shape and I absolutely love how they look! Fantastic selection of frames at great prices. Most Important, the PRICE and the design's!! Dear Taryn, We sincerely apologize for the unsatisfactory experience you had. Im definitely placing another order. Hi there, thanks for reaching out. I am ready to purchase some more! Thanks. Shady company! Have a good day:). They are great looking and came within the promised delivery range. All of them are very nice and special. Great quality glasses and exceptional value. We use dedicated people and clever technology to safeguard our platform. I've ordered a few pair of glasses . Super fast delivery and Super cute Glases . Shopping on Zeelool, you have nothing to worry about. You can contact Zeelool via their contact page. I would recommend Zeelool to everyone. 4:30 PM - 1:30 AM next day (PST). Have a good day:). Customer Service Department. . We encourage you to contact us at +1 (302) 990-0619 or by email at support@zeelool.com with your order number. One of our agents will contact you within 24 hours to solve this issue. Dear customer, thanks for bringing this issue to our attention. Here are 8 tips for writing great reviews. My order came quickly and all 3 pairs fits perfect and looked amazing. The prescription was slightly strong but I'm sure they will adjust as used. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. She referenced Zeelool with a promo code. We use dedicated people and clever technology to safeguard our platform. Not the same standard products from Germany. Sincerely. Again, I LOVE them, they fit my face and I will definitely order another pair sooner than later!!! Will not send return info. Is Zeelool Worth It? Thank you. Zeelool.com aims to offer you high-quality eyewear at an affordable price. I ordered computer glasses after seeing a commercial on instagram. Please help the community by sharing any additional tips for contacting Zeelool here in the comments. But right on the website it shows you how to tighten your glasses! Customer Reviews are not used in the calculation of BBB Rating. I was very surprised how great the glasses really are and have arrived super for the little money. Also how easy it is to add my prescription. Very excellent. First, the good: the frames are colourful and unusual, which is their chief selling point. Ughhh Ive spent upwards of $400 on glasses at the eye doctor. Outstanding!!!! 4:30 PM - 1:30 AM next day (PST) Track Order. I love each pair that I received. I can not access any information on Zeelool regarding my recent order. Zeelool is a worldwide optical retailer that offers a wide selection of very unique eyewear ranging from very bold frames all the way to some of the softest and invisible rimless frames. Essentially distance, reading and sunglasses all in one. Companies can ask for reviews via automatic invitations. 4:30 PM - 1:30 AM next day (PST), How To Measure Your Pupillary Distance (PD).
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